Policies

Processing time.

I usually ship out ready made items from Brisbane, QLD, Australia within five business days. Within Australia shipping times may take between a couple of days and within a fortnight depending on how far away you are from me. 

International parcels can take anywhere from a week to a month, in some circumstances post has taken 6 weeks or more. This is unfortunately totally dependant on the various postal systems and if I could, I'd teleport your order to you immediately. 

Pre-sales and pre-orders

I have run many pre-sales and pride myself on delivering pre-ordered items as soon as possible; most of the time I'm able to beat my time estimates. Where issues arise I contact all pre-sale customers first and keep them in the loop.

Pre-sale items can not be cancelled, as I use the proceeds to help raise funds to order from my suppliers. In many circumstances, I am able to order extra stock for my store, so if you miss out on a pre-sale or are unsure about placing a pre-order you may have a chance to grab that special piece.

Chain lengths and earring fixings.

The necklace chains are designed for people with larger necks and shoulders first and foremost. Please read the description for the chain length. Should you require a shorter or longer chain, please let me know how long you require it in the checkout notes so I can adjust it for you.

In many cases I can switch the earring fixing to a stud, clip on or hook. Drop me a note at checkout with your preference. Some styles aren't suitable to certain fixings and it'll be noted within the product description.

Lost or undelivered shipped items

Unfortunately, I can not refund the cost of lost or undelivered shipped items. If an item is returned to me, I'll contact the customer to check the address is correct; reshipping costs are payable by the customer.

Where the address is incorrect and the item is returned to me, reshipping costs are payable by the customer.

Customs and import fees

All customs fees and taxes are to be paid by the customer. Every country has its own regulations and customs process, and sometimes the Man wants to spoil our fun by holding up packages. 

Refunds and exchanges.

I do not accept refunds or exchanges upon change of mind.

If your item is received damaged or unfit for purpose, send us an email at natalie@fancyladyindustries.com. An exchange or refund may be offered dependant on the situation.

Unauthorised returns or refused packages are ineligible for refund or exchange.  

Please attach proof of purchase and a photograph of the item - in some cases the item must be returned in order to get a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.